Privacy policy

This privacy policy (Privacy Policy) discloses the privacy practices for sphere3d.com and online services providing access to Sphere3D products (collectively, the Site).

Effective Date: February 1, 2022

This policy is intended to inform you about:

What personal information of yours or third-party personal information is collected from you via the Site;

• Who collects the information;
• How the information is used;
• With whom we may share the information;
• Your options regarding collection, use and distribution of your information;
• Our security procedures that protect loss, misuse or alteration of information under our control; and
• How you can correct your information.

If you have questions about this Privacy Policy, please contact us by e-mail at legal@sphere3d.com.

Information Collection and Use

We gather information about the users of the Site that may include both non-personally identifiable and personally identifiable information.

Non-Personally Identifiable Information

When visitors come to the Site, we may collect and aggregate non-personally identifiable information indicating, among other things, which pages were visited, the order in which they were visited and which hyperlinks were clicked. Collecting such information involves the logging of IP addresses, operating system and browser software used by each visitor to the Site. Although this information is not personally identifiable, we can determine from the IP address a visitor’s Internet Service Provider and the geographic location of his or her point of connectivity.

The non-personally identifiable information that we collect helps us, among other things, to monitor our internal operations, improve our services, identify the most popular areas of the Site and determine the effectiveness of our services and promotional activities. It also helps us make available higher quality and more useful online services by performing statistical analyses of the collective characteristics and behavior of the users of the Site, and by measuring demographics and interests regarding specific areas of the Site.

We also may use cookies that allow us to serve visitors of the Site better and more efficiently. Cookies are small text files placed on a visitors computer’s hard drive if permitted by the web browser. Among other things, cookies make it easier for users to access the Site and services, and help us track the pages that visitors go to, determine the length of time visitors spend at any particular area of the Site, and track the services visitors choose to use. Most browsers initially are set up to accept cookies. However, usually you can reset your browser to refuse all cookies or indicate when a cookie is being sent. Some parts of this Site may not function properly if you refuse cookies. For information on whether cookies will be accepted by your web browser, please refer to the documentation accompanying your web browser.

Personally Identifiable Information

We do not collect any information that personally identifies you unless you provide it. We explicitly ask for information that personally identifies you. We request personally identifiable information in the following instances:

Registration

You may be asked to register before accessing certain areas on the Site. We require specific contact information (such as your name and e-mail address). This information is used to contact you about the services you are requesting on the Site or as otherwise described in this Policy. We also may ask you for additional information (such as the hardware and operating system that you use), so we can give you a more customized experience and assess and improve our products. We may also collect information such as the computer equipment you are using, versions of the operating system, system software or platforms you are using.

Ordering Products

If you are ordering a product, you need to give us your contact information (such as your name and shipping address) and financial information (such as your credit card number and its expiration date). We use this information for billing purposes and to fulfill your order. We also may use this information to contact you if we have trouble processing your order. We may also use this information to contact you regarding our products or services.

Newsletters

We will ask for your contact information (such as your name and e-mail address) if you wish to subscribe to our newsletters.

Surveys and Contests

Occasionally we offer surveys and contests for which we require user information (such as your name and shipping address). Participation in these surveys and contests is voluntary. Please see the specific promotion for contest rules, if applicable.

Survey information will be used to determine future product development, gain more insight into our users and improve the Site. We will use contact information that you submit to us in entering a contest to notify winners and award prizes.

Sharing Information

We share non-personally identifiable information with our partners and advertisers.

We also share personally identifiable information in the following instances:

We use an outside shipping company to ship orders and a credit card processing company to bill users for products and services.

We partner with other companies to provide specific services. When you sign up for these services, we will share your name and other necessary contact information with the relevant partner.

Business Transfers

As we continue to develop our business, we might sell or buy companies or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that Sphere 3D or one of its subsidiaries is acquired or sells some or all of its assets and/or subsidiaries, customer information might be one of the transferred assets.

Links

This Site contains links to other sites. We encourage you to read the privacy policies of every web site that collects any personally identifiable information. We are not responsible for the privacy practices of other sites. This Privacy Policy applies only to information collected by Sphere 3D and its subsidiaries.

Security

When you submit personally identifiable information to us on the Site, your information is encrypted unless otherwise indicated. While on a secure page on our Site, such as our order form, the lock icon on the bottom of web browsers such as Firefox, Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just “surfing.”

If you have any questions about the security of this Site, you can send an e-mail to legal@sphere3d.com.

Additional Information

It sometimes is necessary for us to supplement the information that we receive from you with information from third-party sources.

Special Offers

New customers/partners may receive a welcoming e-mail to verify password and username. Established customers/partners occasionally will receive information on products, services, special deals and a newsletter. If you prefer not to receive these types of communications, please see the Choice/Opt-out section below.

Site and Service Updates

We also may send our users announcements about Site and service updates via e-mail or phone. You cannot unsubscribe from service announcements as they contain important service information.

Correction/Updating Personal Information

If you need to update your personal information or wish to cancel services, please contact us at legal@sphere3d.com, or log into our support site.

Choice/Opt-out

If you do not wish to receive our newsletter or promotional materials, you may opt out by replying to Unsubscribe in the subject line in the e-mail or e-mail us at legal@sphere3d.com.

Notification of Changes

Please note that we review our Privacy Policy and practices from time to time, and that our practices are subject to change. Any changes we make will be effective immediately upon posting on the Site. We will send notices of any material changes to the email address we have on file for you, if any. By your continued use of the Site , you acknowledge that you have been notified of such changes. The latest version of our Privacy Policy can be viewed at https://sphere3d.com/privacy-policy/ Please bookmark and review periodically this page to ensure continuing familiarity with the most current version of our Privacy Policy so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.